Welcome to QOSMILYO

At QOSMILYO, we are committed to providing thoughtful, responsive, and reliable customer support throughout your shopping experience. From discovering a sculptural piece to receiving and caring for your chosen artwork, we aim to make every interaction with our brand clear, considered, and seamless.

Whether you need assistance with product details, material characteristics, dimensions, order status, shipping, returns, damaged or incorrect items, or general questions about our sculptural collections, our customer care team is here to help.

For inquiries regarding orders, delivery, product information, returns, after-sales support, or potential business partnerships, please contact us through our official customer support email below.

1. Customer Support by Email

Email: service@qosmilyo.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For assistance with an existing order, please include your order number in your message whenever possible. This helps us identify your purchase and address your inquiry more efficiently.

For product-related questions, please provide the product name, your order number if applicable, and a brief description of your question or concern. Where relevant, clear photographs or a short video can help us better understand the product's condition, material details, finish, or any issue you have encountered.

Providing these details allows our team to review your request more efficiently and offer appropriate assistance.

2. Customer Support Hours

Customer Support Email: service@qosmilyo.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).

Messages received outside regular support hours will be reviewed during the next available business period. Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our customer care team is available to assist with order status and tracking, shipping and delivery inquiries, product information, material and finish details, product care guidance, damaged or defective items, incorrect or incomplete orders, returns, after-sales inquiries, and business or wholesale partnership opportunities.

To help us review your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible. Include clear photographs of the item, its packaging, and any affected components so that our team can better understand the situation and determine the appropriate next steps.

At QOSMILYO, we value the relationship between an object and the space it inhabits. We approach every customer inquiry with care, attention to detail, and respect for your experience with our collection.

4. Product Support

QOSMILYO presents a considered collection of sculptural home decor, bringing together distinctive forms, natural materials, and artistic expression. Our three principal collections are Ocular Sculptures, Travertine and Marble, and Botanical Sculptures.

Ocular Sculptures explore the expressive character of eye-inspired forms, visual symbolism, and sculptural composition. These pieces bring a distinctive artistic presence to interiors, creating visual points of interest through shape, proportion, and detail.

Travertine and Marble celebrate the natural character of stone, including its individual textures, tonal variations, and material depth. Each design invites a closer appreciation of the relationship between natural surfaces, sculptural form, and contemporary interior spaces.

Botanical Sculptures draw inspiration from the structures, silhouettes, and organic rhythms of the natural world. Through botanical references and carefully considered forms, these pieces introduce a sense of nature and artistic refinement into interior settings.

If you need assistance with a particular piece, our customer care team can help with product dimensions, materials and finishes, color variations, design details, product specifications, included accessories, placement considerations, and recommended care practices.

Because materials, finishes, dimensions, and design characteristics vary across individual products, please include the product name or relevant order details when contacting us. This enables us to provide information appropriate to the specific piece you are considering or have purchased.

5. Business & Wholesale Inquiries

QOSMILYO welcomes inquiries from retailers, distributors, interior designers, commercial buyers, and other prospective business partners who share an appreciation for sculptural objects, distinctive materials, and considered design.

Whether your interest involves wholesale purchasing, distribution, bulk orders, interior design projects, or other commercial opportunities, we welcome the opportunity to learn more about your requirements.

Business Contact Email: service@qosmilyo.com

For business correspondence, please use an appropriate subject line, such as Business Inquiry or Wholesale Inquiry.

To help us understand your proposal, please include your company name, target market or region, anticipated order volume, and a brief description of your inquiry or proposed collaboration.

Our team will review the information provided and respond according to the nature of your request.

6. Corporate Information

Brand Name: QOSMILYO

Website: qosmilyo.com

Legal Entity: Xuzhou Xiangfurui Trading Co., Ltd.

Unified Social Credit Code: 91320311MAEF0MQ529

Registered Business Address: A-7K03-9, Chenggong Building, 16 Zhongshan South Road, Quanshan District, Xuzhou City, Jiangsu Province, China.

Customer Support Email: service@qosmilyo.com

QOSMILYO is the brand operated by Xuzhou Xiangfurui Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Through QOSMILYO, we bring together sculptural design, material appreciation, and artistic inspiration to offer distinctive objects for thoughtfully composed interiors.

We're Here to Help

At QOSMILYO, we believe that meaningful design extends beyond the object itself. It encompasses the details of discovery, the confidence of making a purchase, and the care that follows delivery.

Whether you are exploring our Ocular Sculptures, discovering the natural character of Travertine and Marble, or bringing organic inspiration into your space through our Botanical Sculptures, our team is here to make your experience clear, convenient, and reliable.

For any questions or assistance, please contact us at service@qosmilyo.com.

Thank you for choosing QOSMILYO and for welcoming sculptural design into your space.

QOSMILYO — Sculptural Forms. Natural Materials. Artful Living.