At QOSMILYO, we believe that the experience of acquiring a sculptural object should reflect the same care, attention to detail, and appreciation for materials that define our collections. From the moment your order is placed until it arrives at your door, we aim to provide a clear, reliable, and considered shipping experience.

Our collections bring together Ocular Sculptures, Travertine and Marble, and Botanical Sculptures, each distinguished by its own visual character, material qualities, and sculptural details. Where appropriate, products are carefully prepared and packaged with protective materials to help reduce the risk of damage during transportation.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak sales periods, holidays, unusually high order volumes, inventory verification, or other exceptional circumstances, processing may take slightly longer.

Certain sculptural objects, particularly those featuring delicate details, natural stone surfaces, intricate forms, or specialized packaging requirements, may require additional preparation before dispatch. This helps us take appropriate care when preparing your selected piece for transportation.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment.

This estimated delivery period does not include the 1–3 business days required for order processing.

Delivery times may vary depending on your shipping destination, carrier availability, customs inspections or clearance procedures, public holidays, weather conditions, peak shipping periods, remote delivery locations, local delivery restrictions, and other circumstances outside our reasonable control.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on your destination, product type, package size, and the items included in your order.

Where promotional or free shipping options are available, eligibility will be clearly displayed before payment is completed.

Some larger sculptural pieces, heavier stone objects, delicate decorative forms, or specially packaged products may require different shipping arrangements depending on the destination and transportation requirements.

Our shipping arrangements are intended to accommodate the distinctive characteristics of our collections while supporting a dependable delivery experience.

Packaging of Sculptural and Delicate Products

QOSMILYO products may feature natural stone surfaces, sculptural contours, intricate decorative elements, organic forms, or other details that require careful handling during transportation.

Depending on the individual product, packaging may include protective materials designed to help minimize movement, surface contact, and impact during transit.

We recommend handling your package carefully upon delivery and inspecting your order as soon as reasonably possible after opening. Please retain the original packaging until you have confirmed that your product has arrived in satisfactory condition.

The packaging method may vary according to the product's dimensions, weight, materials, construction, and specific handling requirements.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking information may update only when the package reaches specific transit or delivery checkpoints. Temporary gaps between tracking updates do not necessarily mean that your shipment has stopped moving.

Delivery Delays

Although we work with logistics providers to facilitate reliable delivery, occasional delays may occur due to circumstances outside our reasonable control.

These circumstances may include carrier disruptions, customs inspections or clearance procedures, severe weather, transportation interruptions, public holidays, peak shipping periods, remote delivery locations, local delivery restrictions, and unexpected logistics delays.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information and advise you on the appropriate next steps.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review the recipient name, street address, apartment or unit number, city, state or province, postal or ZIP code, country, and any other required delivery information before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update your information before fulfillment begins, but we cannot guarantee that changes can be made once an order has entered processing or has already shipped.

If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

QOSMILYO ships to selected international destinations where delivery service is available.

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, clearance charges, or other fees imposed by local authorities or carriers.

Unless otherwise stated during checkout or required by applicable law, such charges are generally the responsibility of the recipient.

QOSMILYO does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers. These factors may affect the final delivery schedule and the total cost associated with receiving an international shipment.

Products Damaged During Shipping

Our sculptural collections may include natural stone objects, delicate surfaces, intricate forms, decorative components, or other features that require careful handling during transportation. We therefore recommend inspecting your order promptly after delivery.

If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as reasonably possible.

To help us review your request, please provide your order number, clear photographs of the affected product, photographs of the inner packaging and outer shipping box, and a photograph of the shipping label where available. A short video may also be helpful if it provides additional information about the condition of the item.

Please do not discard the damaged product or its packaging until our customer support team has reviewed the issue.

Depending on the circumstances and applicable policies, we may provide an appropriate resolution, such as a replacement, refund, or another available remedy.

We approach these situations with attention to the individual piece and the details necessary to assess the reported condition.

Lost or Delayed Packages

If tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or available resolution procedures.

Investigations and resolutions may depend on the individual carrier's policies, the tracking information available, and the specific circumstances of the shipment.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking your mailbox or usual delivery area, front, side, or rear entrances, building reception or mailroom, and any other designated delivery location. You may also wish to check with household members, neighbors, or the local delivery carrier.

If you are still unable to locate your package, please contact us. Our team will review the available delivery information with you and advise you on the next steps.

Split Shipments

In some cases, products from the same order may be shipped separately due to inventory location, product size, packaging requirements, warehouse availability, or fulfillment considerations.

For example, multiple sculptural pieces in one order may require separate packages because of differences in dimensions, weight, material characteristics, or protective packaging requirements.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at a different time.

You will not be charged additional shipping fees solely because QOSMILYO chooses to split an order into multiple shipments.

Receiving Your Order

When receiving your QOSMILYO sculptural pieces, we recommend opening the package carefully and avoiding sharp tools near the product. Remove protective packaging gradually and handle the object with appropriate care, particularly around delicate surfaces, narrow forms, protruding details, and natural stone edges.

Inspect the product before disposing of the packaging, and place it on a clean, stable, and level surface appropriate for its dimensions and weight.

For pieces featuring travertine, marble, botanical forms, or other distinctive materials and finishes, please review the relevant product care instructions before cleaning, repositioning, or applying any surface treatment.

Taking these simple precautions can help protect the condition of your piece and preserve its intended visual character.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or a damaged shipment, please contact our customer support team through the official channel below.

Brand: QOSMILYO

Official Website: qosmilyo.com

Legal Entity: Xuzhou Xiangfurui Trading Co., Ltd.

Registered Business Address: A-7K03-9, Chenggong Building, 16 Zhongshan South Road, Quanshan District, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320311MAEF0MQ529

Customer Support Email: service@qosmilyo.com

QOSMILYO is operated by Xuzhou Xiangfurui Trading Co., Ltd.The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged or product-related inquiries, photographs of the item and its packaging will help us review the situation more effectively.

At QOSMILYO, our appreciation for sculptural design extends beyond the object itself to every detail of the customer experience, including the care taken in preparing and delivering each order.

QOSMILYO — Sculptural Forms. Natural Materials. Artful Living.

Discover Ocular Sculptures shaped by visual expression, Travertine and Marble defined by the character of natural stone, and Botanical Sculptures inspired by organic forms. Explore a considered collection of sculptural objects created to bring artistic perspective, material depth, and distinctive character to thoughtfully composed interiors.