These Terms and Conditions (“Terms”) apply to purchases made through qosmilyo.com.

qosmilyo.com is owned and operated by Xuzhou Xiangfurui Trading Co., Ltd.

By submitting an order through our website, you acknowledge that you have read and understood these Terms and agree that your purchase is subject to these Terms and any other applicable policies published on qosmilyo.com.

Scope of These Terms

These Terms apply to purchases of products offered through qosmilyo.com, including our collections of Ocular Sculptures, Travertine and Marble, and Botanical Sculptures.

Additional policies may also apply to your purchase, including our Shipping Policy, Return & Refund Policy, Payment & Security Policy, Privacy Policy, and applicable Product Support & Care information.

Where applicable, these policies should be read together with these Terms. In the event of a conflict, applicable mandatory consumer protection laws will prevail, and the relevant policies will be interpreted consistently with these Terms wherever reasonably possible.

Product Information

We make reasonable efforts to present our product descriptions, dimensions, materials, colors, finishes, design characteristics, pricing, images, and availability as accurately as possible.

QOSMILYO products may include:

Ocular Sculptures inspired by eye-like forms, visual symbolism, and expressive sculptural compositions; Travertine and Marble objects that highlight the distinctive textures, mineral patterns, and tonal qualities of natural stone; and Botanical Sculptures inspired by plant structures, organic silhouettes, and forms drawn from the natural world.

Actual product appearance may vary slightly due to screen or display settings, photography and lighting conditions, manufacturing tolerances, natural material characteristics, surface finishes, production batches, or packaging and design updates.

Products featuring natural stone, distinctive textures, organic forms, or decorative finishes may exhibit minor differences in color, veining, surface patterns, proportions, or other visual details. Such variations may be inherent to the materials or manufacturing process and do not necessarily indicate a product defect, provided the product remains consistent with its description and applicable specifications.

We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund, subject to applicable law.

Product Requirements and Usage Information

QOSMILYO products may differ in materials, dimensions, construction, surface treatments, display requirements, and care recommendations.

Customers are responsible for reviewing product descriptions, specifications, dimensions, material details, intended use, and care instructions before purchasing or using a product.

Product designs, materials, finishes, included accessories, and construction details may vary between individual models or versions.

Unless expressly stated otherwise, QOSMILYO does not guarantee compatibility with third-party display accessories, mounting components, cleaning products, surface treatments, or replacement parts.

Where a product requires particular handling, installation, placement, or maintenance, the applicable instructions will be provided on the relevant product page or in the accompanying product documentation where available.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

QOSMILYO reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving payment authorization failure, suspected fraud, unauthorized payment activity, inventory limitations, incorrect pricing or product information, shipping restrictions, duplicate or unusual orders, abuse of promotional offers, legal or regulatory restrictions, or other circumstances preventing reasonable fulfillment.

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider and applicable law.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Customer Support Email: service@qosmilyo.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered processing, picking or packing, protective packaging, fulfillment, shipping preparation, or dispatch.

If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices displayed on qosmilyo.com are displayed and processed in U.S. dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on the product design, dimensions, materials, finishes, product variations, promotional eligibility, destination, applicable taxes, and shipping charges.

The final amount payable will be displayed during checkout before you complete your purchase.

QOSMILYO may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order and provide an appropriate refund where required by applicable law.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including customs duties, import taxes, brokerage fees, clearance charges, and local government or carrier fees.

Unless otherwise stated during checkout or required by applicable law, these charges are generally the responsibility of the recipient.

Customers are responsible for reviewing the applicable charges and delivery conditions before completing an international purchase.

Payment

Available payment methods are displayed during checkout and may vary depending on customer location, device type, order value, and available payment services.

By submitting payment information, you confirm that you are authorized to use the selected payment method, that the information provided is accurate and complete, and that you authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information regarding payment processing, transaction verification, and checkout security, please review our Payment & Security Policy.

Promotions and Offers

QOSMILYO may occasionally provide promotional benefits, including promotional pricing, discount codes, product bundles, limited-time offers, free or reduced shipping promotions, and other promotional benefits.

Promotional offers may include additional conditions such as start and end dates, minimum purchase requirements, product exclusions, geographic restrictions, quantity limitations, customer eligibility requirements, and usage restrictions.

Unless otherwise stated, promotional offers cannot be combined, and discounts generally cannot be applied retroactively to completed orders.

QOSMILYO reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

The specific terms displayed with each promotion will govern that offer.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside QOSMILYO's reasonable control, including carrier operations, customs processing, weather conditions, transportation disruptions, holidays, remote delivery locations, and local delivery conditions.

Customers are responsible for providing complete and accurate shipping information during checkout.

QOSMILYO products may feature natural stone surfaces, delicate sculptural forms, intricate decorative details, or other material characteristics that require careful handling during transportation.

We take reasonable measures to package products appropriately for shipping. Customers should inspect their orders promptly after delivery and contact our customer support team if an item arrives damaged, defective, incorrect, or incomplete.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact QOSMILYO before returning a product so our customer support team can review your request and provide the applicable instructions and return address.

Return eligibility, shipping costs, inspection procedures, and refund arrangements may depend on the circumstances of the return, the condition of the product, the applicable policies, and mandatory consumer protection laws.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your QOSMILYO product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This may include issues involving sculptural structures, natural stone surfaces, decorative elements, material finishes, included accessories, or other product components.

We may request your order number, clear photographs of the product, photographs of the original packaging, a photograph of the shipping label where available, and a short video demonstrating the issue where applicable.

Please retain the product and original packaging until our customer support team has reviewed your request.

Depending on the circumstances and applicable law, available solutions may include a replacement, refund, repair where appropriate, or another suitable resolution.

Product Use and Care

QOSMILYO products should be handled, displayed, and maintained according to their intended purpose and the applicable product instructions, material specifications, care recommendations, and product-specific guidance.

Sculptural Objects and Decorative Pieces

Handle sculptural objects carefully, particularly those with narrow forms, protruding details, delicate surfaces, or intricate structures.

Place each piece on a stable, level surface appropriate for its dimensions and weight. Avoid unnecessary impacts, drops, excessive pressure, or handling that could cause scratches, chips, cracks, or breakage.

Where a product includes detachable components or display accessories, follow the relevant instructions when assembling, repositioning, or storing the item.

Natural Stone and Distinctive Materials

Products featuring travertine, marble, or other specialized materials may require particular care depending on their surface treatment, construction, and finish.

Use suitable cleaning methods and materials as directed by the applicable product care instructions. Avoid abrasive cleaners, harsh chemicals, excessive moisture, and unapproved polishes, sealants, or other surface treatments that could alter the material's appearance or integrity.

Natural mineral patterns, veining, tonal variations, and surface textures may differ between individual pieces. Such characteristics should be considered when handling, cleaning, and maintaining natural stone objects.

Botanical and Organic Sculptural Forms

Botanical Sculptures and other pieces featuring organic silhouettes or intricate decorative details should be handled with care to protect their intended shape and finish.

Avoid excessive pressure on delicate elements and use appropriate cleaning methods for the materials specified on the individual product page.

Improper handling, cleaning, storage, or maintenance may result in damage and may affect warranty eligibility where permitted by applicable law.

Indoor and Outdoor Use

Unless a product page specifically states otherwise, QOSMILYO sculptural objects are intended primarily for indoor environments.

Products should be protected from unnecessary exposure to rain, excessive moisture, extreme temperatures, prolonged direct sunlight, and harsh chemicals where these conditions may affect the materials, finishes, or structural integrity.

Any claim regarding outdoor suitability, water resistance, or weather resistance applies only where specifically stated for the individual product.

Customers should review the relevant product description before placing an item in an outdoor or otherwise demanding environment.

Product Dimensions and Material Variations

Measurements and specifications displayed on qosmilyo.com are provided as product references.

Minor variations may occur due to manufacturing processes, measurement methods, material characteristics, production batches, or design updates.

Products featuring travertine, marble, and other natural materials may display individual differences in color, mineral patterns, veining, texture, and surface character.

Sculptural forms and decorative finishes may also exhibit minor differences between individual products.

These variations do not necessarily indicate a defect, provided the product remains consistent with its description and applicable specifications.

Product Support and Warranty

Certain QOSMILYO products may include product support or limited warranty coverage where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page, accompanying product documentation, or applicable Product Support & Care information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

For further information, please review our Limited Product Warranty and contact our customer support team if you have questions about a particular item.

Personal Use

Products offered through qosmilyo.com are intended primarily for lawful personal, household, or gift use unless otherwise agreed by QOSMILYO in writing.

Unauthorized commercial resale may be restricted where reasonably necessary and permitted by applicable law.

Customers purchasing products for commercial interiors, professional projects, wholesale purposes, or other business applications should contact us to discuss any applicable arrangements before placing an order.

Prohibited Activity

You may not use qosmilyo.com or its purchasing systems for fraudulent transactions, unauthorized payment activity, abuse of discounts or promotions, manipulation of checkout systems, misuse of return or refund procedures, unauthorized resale where restricted, interference with website security, or other unlawful or deceptive activities.

You may not attempt to interfere with the normal operation of the website, gain unauthorized access to systems or accounts, or use the Services in a manner that compromises the security, availability, or integrity of our online store.

QOSMILYO may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified.

Such measures may include additional verification, order restrictions, order cancellation, or other appropriate action, subject to applicable law.

Intellectual Property

Unless otherwise stated, website content, including QOSMILYO branding, logos, product descriptions, images, graphics, videos, website layouts, design elements, and original written content, is owned by, licensed to, or used with authorization by QOSMILYO, Xuzhou Xiangfurui Trading Co., Ltd., or the applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization, except where permitted by applicable law.

Nothing in these Terms transfers ownership of intellectual property rights to customers through the purchase of a product.

Third-Party Services

QOSMILYO may use third-party service providers to support e-commerce infrastructure, payment processing, order fulfillment, shipping and logistics, customer support, analytics, advertising services, fraud prevention, and website security.

Third-party services may operate under their own terms, privacy policies, and applicable conditions.

QOSMILYO is not responsible for independent third-party services that we do not control, subject to any responsibilities that cannot legally be excluded.

Customers are encouraged to review the applicable terms and privacy practices of third-party services when using their websites or features.

Electronic Communications

By placing an order or contacting us electronically, you agree that QOSMILYO may communicate with you electronically where appropriate and permitted by applicable law.

Communications may include order confirmations, payment notifications, shipping updates, tracking information, customer support responses, return or refund communications, and security notices.

These communications help us manage transactions, respond to customer inquiries, and provide information relating to your use of our Services.

Promotional communications, where offered, remain subject to applicable marketing and privacy requirements.

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy, subject to applicable law and any required consent.

Please review our Privacy Policy for information about the types of information we process, the purposes of processing, the service providers involved, applicable privacy choices, and the rights that may be available to you.

Disclaimer

To the fullest extent permitted by applicable law, qosmilyo.com and related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product images and descriptions are intended to represent our products as accurately as reasonably possible. However, minor variations may occur due to photography, display settings, material characteristics, manufacturing methods, or production batches.

Nothing in this section excludes or restricts any warranty, representation, or consumer right that cannot legally be excluded or restricted.

Limitation of Liability

To the fullest extent permitted by applicable law, QOSMILYO and Xuzhou Xiangfurui Trading Co., Ltd., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded, mandatory consumer rights, or remedies available under applicable consumer protection laws.

Any limitation of liability under these Terms applies only to the extent permitted by the laws governing the relevant transaction.

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to product conformity, defective products, repairs, replacements, returns, refunds, and cancellations.

These rights may vary depending on the country, state, province, or region in which you reside and the laws applicable to your purchase.

Nothing in these Terms is intended to waive, exclude, or restrict any consumer rights or remedies that cannot legally be excluded or restricted.

Where mandatory consumer protection laws provide rights or remedies that differ from these Terms, those laws will continue to apply.

Changes to These Terms

QOSMILYO may update these Terms periodically to reflect changes in business operations, products or collections, website functionality, store policies, or legal requirements.

Updated versions will be posted on this page. The revised Terms will apply from the effective date indicated in the updated version, subject to applicable law.

We encourage customers to review these Terms periodically to remain informed about the conditions governing purchases through our website.

Contact Us

If you have questions regarding these Terms, an order, a QOSMILYO product, or our store policies, please contact us through the official channel below.

Brand: QOSMILYO

Website: qosmilyo.com

Legal Entity: Xuzhou Xiangfurui Trading Co., Ltd.

Registered Business Address: A-7K03-9, Chenggong Building, 16 Zhongshan South Road, Quanshan District, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320311MAEF0MQ529

Customer Support Email: service@qosmilyo.com

qosmilyo.com is operated by Xuzhou Xiangfurui Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

For order-related inquiries, please include your order number and the email address used during checkout so that our team can assist you more efficiently.

At QOSMILYO, we value clear communication, thoughtful customer care, and respect for the distinctive character of every sculptural piece. We aim to provide a reliable shopping experience while bringing together expressive forms, natural materials, and artful design.

QOSMILYO — Sculptural Forms. Natural Materials. Artful Living.