Privacy Policy
Last Updated: October 23, 2026
QOSMILYO operates this website and online store, including its related content, features, tools, products, and services, to provide customers with a convenient, secure, and reliable shopping experience (the “Services”).
The QOSMILYO online store is owned and operated by Xuzhou Xiangfurui Trading Co., Ltd. Our store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our Services.
This Privacy Policy explains how we collect, use, disclose, and process your personal information when you visit qosmilyo.com, explore our sculptural collections, place an order, communicate with customer support, interact with advertisements, or otherwise use our Services.
Our collections include Ocular Sculptures, Travertine and Marble, and Botanical Sculptures. When you interact with our website, we may process information necessary to support your browsing experience, manage purchases, coordinate deliveries, respond to inquiries, and maintain the operation and security of our online store.
If any conflict exists between our Terms & Conditions and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will apply to those privacy-related matters.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the practices described in this policy, subject to any consent requirements and rights provided by applicable law.
1. Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.
Personal information does not include information that has been collected anonymously or processed in a way that it can no longer reasonably identify an individual.
Depending on how you interact with QOSMILYO, the applicable laws, and your privacy choices, we may collect or process the following categories of information.
Contact Information may include your name, email address, telephone number, billing address, and shipping address when you provide these details in connection with an order or another interaction with our Services.
Account Information may include account details, login information, saved addresses, preferences, and related settings where applicable.
Order and Transaction Information may include products viewed, items added to your shopping cart, sculptural objects purchased, order history, payment status, returns, exchanges, cancellations, and transaction identifiers.
Payment Information may include payment details processed through third-party payment providers. QOSMILYO generally does not store complete payment card numbers or security codes.
Customer Support Information may include messages, order details, product questions, photographs, and other information you voluntarily provide when contacting our customer support team.
Device Information may include browser type, device type, operating system, IP address, network information, and online identifiers.
Website Usage Information may include pages visited, sculptural collections viewed, search activity, shopping behavior, checkout interactions, referring websites, and dates and times of visits.
Advertising and Analytics Information may include advertising interactions, campaign information, conversion events, and measurement information where permitted by applicable law.
Cookie and Privacy Preference Information may include cookie choices, consent preferences, and browser or device privacy signals.
The information collected may vary depending on the features you use, the information you choose to provide, the technologies operating on our website, and the privacy choices available in your location.
2. Sources of Personal Information
QOSMILYO may collect personal information from several sources, depending on your interactions with our Services.
Directly From You. We may collect information when you place an order, create an account, subscribe to communications, contact customer support, or submit information through our website.
Automatically Through Our Website. We may collect information through cookies, pixels, scripts, tags, local storage, server logs, and similar technologies that support website functionality, analytics, and other permitted activities.
Shopify and E-commerce Service Providers. We may receive or process information through platforms and services that support our online store operations.
Payment Providers. We may process transaction-related information through payment processors that facilitate payment authorization and settlement.
Shipping and Logistics Providers. We may receive information from companies involved in order fulfillment, delivery, and shipment tracking.
Advertising and Analytics Providers. We may receive information from services that help us understand website performance, customer interactions, and advertising effectiveness.
Fraud Prevention and Security Providers. We may receive information from services that help protect our website, transactions, and customers against unauthorized activity or potential fraud.
The availability and use of these sources depend on the services involved in your transaction, the technologies enabled on our website, and applicable privacy requirements.
3. How We Use Your Personal Information
Depending on how you interact with QOSMILYO and which Services you use, we may process personal information for the following purposes.
Providing and Improving Our Services
We use personal information to operate our website, process orders, arrange shipments, provide tracking updates, manage customer accounts, process eligible returns or refunds, respond to inquiries, and improve the overall shopping experience.
This may include providing information about our Ocular Sculptures, Travertine and Marble, and Botanical Sculptures, helping customers access product details, and maintaining the functionality of our online store.
Payments and Transactions
We may use personal information to process payments, verify transactions, prevent payment fraud, maintain order records, and manage refunds, cancellations, or other transaction-related activities.
Information may be processed by the payment service providers involved in completing your purchase.
Marketing and Advertising
Where permitted by applicable law, we may use information to measure advertising performance, understand customer interactions, improve marketing campaigns, analyze customer interests, and provide relevant communications.
Any marketing or advertising activities involving personal information will be subject to applicable legal requirements and your available privacy choices.
Website Analytics and Improvement
We may analyze website activity, product interactions, browsing behavior, and customer journeys to improve website functionality, product presentation, navigation, and the overall user experience.
These activities help us understand how visitors interact with our collections and online shopping features.
Security and Fraud Prevention
We may process information to identify, investigate, prevent, or respond to fraud, unauthorized activity, security issues, misuse, or other potentially harmful activities.
This may include reviewing suspicious transactions, verifying order information, protecting website functionality, and maintaining the integrity of our Services.
Communicating With You
We may use your personal information to provide customer support, answer questions, send order confirmations, provide shipping updates, respond to requests, and maintain communications related to your purchases or our Services.
Legal and Compliance Purposes
We may process personal information when necessary to comply with applicable laws, regulations, legal obligations, accounting requirements, contractual obligations, or lawful requests from authorities.
We may also retain or process relevant information when reasonably necessary to establish, exercise, or defend legal claims, subject to applicable law.
4. Cookies and Similar Technologies
QOSMILYO and our service providers may use cookies, pixels, tags, scripts, local storage, APIs, and similar technologies to operate, analyze, and improve our website.
These technologies may be used to enable essential website functions, maintain shopping cart and checkout functionality, remember website preferences, improve website performance, analyze traffic and customer interactions, measure advertising effectiveness, understand product interests and shopping behavior, and support marketing activities where permitted by applicable law.
Cookies and similar technologies may generally include strictly necessary technologies, functional technologies, analytics technologies, and advertising technologies.
Strictly necessary technologies may remain active because they are required for essential website operations, such as maintaining shopping cart functionality and supporting secure checkout.
Where required by applicable law, QOSMILYO will request appropriate consent before enabling non-essential analytics or advertising technologies.
You may manage available cookie preferences through the cookie controls provided on our website. Depending on your browser and location, additional privacy controls may also be available.
Disabling certain cookies may affect the availability or functionality of some website features.
5. Advertising, Analytics and AppLovin
QOSMILYO may work with advertising, analytics, attribution, and measurement partners to understand customer interactions, evaluate advertising performance, improve marketing activities, and protect against fraudulent activity.
One advertising and measurement partner we may work with is AppLovin Corporation (“AppLovin”).
Where enabled, AppLovin technologies may use cookies, pixels, scripts, APIs, or similar technologies to support advertising-related functions.
Depending on the technical configuration, applicable law, and your privacy choices, information processed by advertising partners may include your IP address, browser and device information, device or advertising identifiers, website browsing activity, product views and shopping interactions, search activity, cart and checkout events, purchase and conversion information, advertising interactions, campaign performance information, and cookie or privacy preference signals.
AppLovin and similar partners may process information for purposes such as advertising measurement, conversion attribution, advertising optimization, fraud prevention, security, and improvement of advertising services where permitted by applicable law.
QOSMILYO does not intentionally provide sensitive personal information for advertising purposes.
The information processed, the technologies used, and the purposes of processing may depend on which advertising services are enabled and the privacy choices available to you.
6. How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business, provide our Services, complete transactions, maintain website security, measure advertising performance, or comply with legal obligations.
Depending on the circumstances, recipients may include Shopify and e-commerce platform providers, payment processors and financial service providers, shipping and logistics providers, customer support service providers, technology and hosting providers, security providers, analytics and measurement providers, advertising and attribution providers, fraud prevention and risk management providers, professional advisers, legal service providers, and government authorities where legally required.
We may also disclose relevant information in connection with business transactions, including mergers, acquisitions, financing, restructuring, or transfers of business assets.
Where appropriate, information is disclosed only to the extent reasonably necessary for the relevant business purpose, subject to applicable law and any relevant contractual or confidentiality obligations.
7. Relationship With Shopify
Our online store is hosted through Shopify.
Shopify may collect and process personal information related to your access to and use of our Services to provide, maintain, secure, and improve its services.
Information submitted through qosmilyo.com may be processed by Shopify and other service providers located in different countries, depending on service requirements.
Shopify's processing of personal information is governed by its own applicable privacy terms and practices.
For more information about Shopify's privacy practices, please review Shopify's Consumer Privacy Policy:
https://privacy.shopify.com/en
8. Targeted Advertising and Privacy Choices
Depending on applicable privacy laws, certain advertising-related processing activities may be considered targeted advertising, sharing, or other regulated activities.
Where applicable, you may manage your choices through cookie preference controls available on our website, available privacy-choice tools, browser or device privacy settings, or by contacting QOSMILYO customer support.
Where legally required and technically supported, QOSMILYO respects applicable privacy preference signals, including Global Privacy Control (GPC).
The availability and effect of these controls may vary depending on your location, the technology involved, and the requirements of applicable law.
Your privacy choices may affect how certain information is used for analytics, personalization, or advertising, but may not prevent processing necessary to operate our store, complete transactions, maintain security, or comply with legal obligations.
9. Marketing Communications
Where permitted by applicable law, QOSMILYO may send promotional communications regarding products, collections, offers, updates, or services.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in those communications.
Even after unsubscribing from marketing communications, you may still receive important transactional messages related to orders, payments, shipping, returns, security, or customer support.
These operational communications are necessary to manage your purchases or respond to your requests and are distinct from promotional marketing messages.
10. Third-Party Websites and Links
Our website may contain links to third-party websites, payment services, social media platforms, or other online services.
Third-party websites may have privacy practices different from those of QOSMILYO. We are not responsible for the privacy, security, or content practices of third-party services that we do not control.
When you access an external website or service, your information may be collected and processed according to that provider's own privacy policy and terms.
We encourage you to review the privacy policies of third-party services before providing personal information or using their features.
11. Children's Privacy
QOSMILYO's website and shopping Services are intended for general customers and are not directed toward children.
We do not knowingly collect personal information from children where parental consent or another legal basis is required under applicable law.
If you believe that a child has provided personal information to us improperly, please contact our customer support team so that we can review the situation and take appropriate action in accordance with applicable law.
12. Security of Your Information
QOSMILYO uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
These safeguards are intended to support the security of our website, customer information, and related business operations.
However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored through our Services.
Please do not send sensitive information, including complete payment card numbers, passwords, or security codes, through ordinary email communications.
13. Data Retention
QOSMILYO retains personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable law.
These purposes may include processing and maintaining customer orders, providing customer support, handling returns, refunds, and exchanges, preventing fraud, maintaining website security, resolving disputes, and meeting legal, tax, accounting, and other regulatory obligations.
The appropriate retention period may vary depending on the type of information, the purpose of processing, the nature of our relationship with you, and any applicable legal requirements.
When personal information is no longer reasonably necessary for its intended purposes, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law and our retention practices.
14. Your Privacy Rights
Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.
Right to Access: You may have the right to request information about the personal data we hold about you and obtain access to eligible information.
Right to Delete: You may have the right to request deletion of certain personal information, subject to applicable exceptions.
Right to Correct: You may have the right to request correction of inaccurate personal information.
Right to Portability: You may have the right to request a copy of eligible personal information in a portable format.
Right to Object: You may have the right to object to certain types of processing.
Right to Withdraw Consent: Where processing is based on your consent, you may have the right to withdraw that consent, subject to applicable law.
Right to Opt Out: You may have the right to opt out of certain advertising-related processing activities, including targeted advertising or other activities defined by applicable privacy laws.
The availability and scope of these rights depend on your location, the applicable legal requirements, and the circumstances of the processing.
To submit a privacy-related request, please contact us using the information provided in the Contact Us section below. We may need to verify your identity or request additional information before processing your request.
Where permitted or required by applicable law, you may also have the right to appeal a decision regarding your privacy request or lodge a complaint with the relevant data protection authority.
15. International Data Transfers
QOSMILYO works with service providers, technology partners, payment providers, advertising partners, and logistics providers that may operate in different countries.
As a result, personal information may be transferred, processed, or stored outside your country of residence. The privacy and data protection laws in those locations may differ from the laws in your jurisdiction.
Where required by applicable law, appropriate safeguards will be used for international data transfers.
These safeguards may include legally recognized transfer mechanisms or other measures required under the applicable data protection framework.
16. Changes to This Privacy Policy
QOSMILYO may update this Privacy Policy from time to time to reflect changes in our business operations, website functions, technologies, service providers, or applicable legal requirements.
When updates are made, we will revise the “Last Updated” date displayed at the beginning of this policy.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, disclose, and process personal information.
17. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise applicable privacy rights, please contact us through the official channel below.
Brand: QOSMILYO
Website: qosmilyo.com
Legal Entity: Xuzhou Xiangfurui Trading Co., Ltd.
Registered Business Address: A-7K03-9, Chenggong Building, 16 Zhongshan South Road, Quanshan District, Xuzhou City, Jiangsu Province, China.
Unified Social Credit Code: 91320311MAEF0MQ529
Customer Support Email: service@qosmilyo.com
QOSMILYO is owned and operated by Xuzhou Xiangfurui Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
For privacy-related inquiries, please describe your question or request clearly and include any relevant details that may help us identify the information or interaction concerned. Please do not include complete payment card numbers, security codes, account passwords, or other sensitive authentication credentials in your message.
At QOSMILYO, we believe that trust is an essential part of a thoughtful customer experience. We are committed to providing clear information about our privacy practices while supporting the exploration of our Ocular Sculptures, Travertine and Marble, and Botanical Sculptures.
QOSMILYO — Sculptural Forms. Natural Materials. Artful Living.