Orders & Shipping

How do I place an order?

To place an order, select the QOSMILYO sculptural piece you would like to purchase, review the available product options, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist before your order enters fulfillment. However, once an order has entered the processing, packing, shipping preparation, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. The frequency of tracking updates may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your QOSMILYO sculptural piece arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide your order number, clear photographs of the product and its packaging, and a photograph of the shipping label where available. If the issue involves a damaged component, structural detail, or another condition that is difficult to capture in photographs, a short video may also help us understand the situation.

Our customer care team will review the information provided and advise you on the appropriate next steps.

Product Support

What types of products does QOSMILYO offer?

QOSMILYO presents a curated collection of sculptural home decor shaped by artistic expression, distinctive materials, and the visual character of natural forms.

Our collection is organized around three principal design categories: Ocular Sculptures, Travertine and Marble, and Botanical Sculptures.

Ocular Sculptures explore eye-inspired forms, visual symbolism, and expressive sculptural compositions, bringing distinctive artistic character to thoughtfully designed interiors.

Travertine and Marble celebrate the natural beauty of stone through varied textures, tonal nuances, and sculptural silhouettes. Each piece highlights the relationship between material, form, and contemporary interior design.

Botanical Sculptures draw inspiration from plant structures, organic silhouettes, and the rhythms of the natural world, introducing nature-inspired artistic expression into interior spaces.

Our available designs may change as new collections and sculptural forms are introduced.

Are QOSMILYO products made with different materials and finishes?

Materials, finishes, textures, construction methods, and decorative details may vary depending on the individual piece.

Natural materials such as travertine and marble can display distinctive veining, mineral markings, tonal variations, and surface characteristics. Sculptural objects may also feature individual differences in shape, texture, color, finish, or decorative details.

These characteristics contribute to the visual individuality of each piece and do not necessarily indicate a product defect.

Will the product look exactly like the photos?

We make reasonable efforts to represent each QOSMILYO piece as accurately as possible, including its color, finish, proportions, texture, and sculptural details.

However, the actual appearance may vary slightly due to screen settings, lighting conditions, photography, natural material characteristics, manufacturing methods, and production batches.

Because our collections emphasize material expression and sculptural form, certain natural variations are an inherent part of the visual character of stone and other materials.

Please review the individual product page for specific product information, dimensions, materials, and finish details before purchasing.

How should I care for QOSMILYO sculptural pieces?

Proper care helps preserve the appearance and condition of your sculptural objects over time.

Handle each piece carefully and place it on a stable, level surface appropriate for its size and weight. Avoid dropping the object, applying excessive pressure, or exposing delicate details to unnecessary impact.

For routine cleaning, use a soft, dry cloth where appropriate. For stone surfaces and other specialized finishes, follow the care guidance provided for the individual product. Avoid abrasive materials, harsh chemical cleaners, and unapproved treatments that could affect the surface or finish.

Keep sculptural pieces away from excessive moisture, extreme temperatures, and other environmental conditions that may be unsuitable for their specific materials. Additional care recommendations may apply to individual products.

How should I care for delicate surfaces and natural stone?

Travertine, marble, and other distinctive materials may require different care methods depending on their finish, surface treatment, and construction.

Avoid abrasive scrubbing, aggressive cleaning agents, and untested substances that could discolor, scratch, or otherwise alter the surface. Do not apply sealants, polishes, or other treatments unless they are suitable for the specific material and finish.

When cleaning, begin with the product-specific care instructions and use the gentlest appropriate method. If you are uncertain about a particular cleaning method, please contact our customer care team before proceeding.

What should I do if my sculptural piece develops a problem?

If your QOSMILYO product develops a problem involving its structure, surface, finish, decorative components, or overall condition, please handle it carefully and avoid attempting repairs, disassembly, or modifications that could cause further damage.

Where applicable, document the affected area with clear photographs and review the product's care instructions.

If the issue continues or requires further assessment, please contact our customer support team with your order number, product name, and a description of the problem.

Can I use QOSMILYO sculptural pieces outdoors?

Unless the individual product page specifically states otherwise, QOSMILYO sculptural pieces are intended primarily for indoor use.

We recommend protecting products from unnecessary exposure to rain, excessive moisture, extreme temperatures, prolonged direct sunlight, and harsh environmental conditions.

Outdoor suitability depends on the specific materials, surface treatments, construction, and design of each piece. Any claim regarding outdoor use or weather resistance applies only where explicitly stated for the individual product.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference when evaluating scale, placement, and suitability for your space.

Small variations may occur due to manufacturing methods, construction, material characteristics, or measurement techniques.

For detailed dimensions, materials, and other specifications, please consult the relevant product page before purchasing.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team for return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

We recommend keeping the original packaging where practical, as suitable packaging can help protect sculptural objects and delicate surfaces during transportation.

Does QOSMILYO offer a warranty?

Eligible QOSMILYO products may be covered by limited product support or warranty coverage for qualifying defects in materials or workmanship during normal intended use.

The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information.

Coverage and applicable conditions may vary by product. For additional information about maintaining your sculptural piece, please review the relevant product care instructions and applicable warranty terms.

What should I do if my product develops a problem?

If your QOSMILYO sculptural piece experiences an issue involving its structure, surface finish, material condition, or decorative components, please avoid forcing, disassembling, or modifying the affected area.

If the issue persists, please contact our customer support team at service@qosmilyo.com.

Please include your order number, product name, a description of the issue, and clear photographs of the affected area where relevant. A short video may also be helpful if it provides additional information about the condition of the product.

This information will help our team review your request more efficiently and determine the appropriate next steps.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and the payment services available at the time of purchase.

Please review the total displayed at checkout before completing your order.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

QOSMILYO does not request that customers send complete payment card information through email or customer support messages.

For additional information about payment processing and the handling of personal information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page. Depending on the design, the details may include dimensions, materials, colors, finishes, sculptural features, construction details, included accessories, care instructions, and recommended placement or use.

Because specifications vary across our collections, please review the relevant product page before purchasing to ensure that the piece meets your expectations and suits your intended space.

Can colors, textures, or finishes look different in person?

Yes. Product colors, textures, and finishes may appear slightly different depending on screen settings, room lighting, photography conditions, material characteristics, and manufacturing methods.

Natural stone may feature individual variations in veining, mineral patterns, color, and surface texture. Other sculptural materials may also exhibit subtle differences in finish or decorative detail.

We aim to represent each piece as accurately as reasonably possible while recognizing the individual character of the materials and forms featured in our collections.

Do sculptural pieces have identical finishes and details?

Not necessarily.

Differences in natural stone patterns, surface textures, tonal variations, decorative elements, and finishing details may occur between individual pieces or production batches.

For designs featuring travertine, marble, botanical forms, or other material-rich sculptural details, these variations may contribute to the individuality of each object.

Minor differences are not necessarily evidence of a defect. If you believe your item has sustained damage or has a condition inconsistent with its product description, please contact our customer support team for assistance.

Contact Us

If you have questions about your order, shipping, returns, product care, materials, product specifications, warranty support, or the use and placement of a QOSMILYO sculptural piece, please contact us through our official customer support email.

Customer Support Email: service@qosmilyo.com

For order-related inquiries, please include your order number whenever possible. For product support, providing the product name, a brief description of your question, and relevant photographs will help us assist you more efficiently.

Brand: QOSMILYO

Website: qosmilyo.com

Legal Entity: Xuzhou Xiangfurui Trading Co., Ltd.

Registered Business Address: A-7K03-9, Chenggong Building, 16 Zhongshan South Road, Quanshan District, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320311MAEF0MQ529

Customer Support Email: service@qosmilyo.com

QOSMILYO is operated by Xuzhou Xiangfurui Trading Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

QOSMILYO — Sculptural Forms. Natural Materials. Artful Living.

Discover expressive Ocular Sculptures, the enduring character of Travertine and Marble, and the organic inspiration of Botanical Sculptures. Explore a considered collection of sculptural objects created to bring artistic perspective, material depth, and distinctive character to thoughtfully composed interiors.