At QOSMILYO, we believe that every sculptural object deserves thoughtful consideration, from the selection of its materials to the care with which it reaches your home. We are committed to providing distinctive sculptural pieces and a clear, reliable customer support experience.

Our collections bring together Ocular Sculptures, Travertine and Marble, and Botanical Sculptures, each with its own material characteristics, forms, and decorative details. If your product arrives damaged, defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will work with you to determine an appropriate solution.

90-Day Limited Warranty

Most QOSMILYO products purchased through qosmilyo.com are covered by a 90-day limited warranty, beginning on the date your order is delivered.

This warranty applies to eligible manufacturing defects or structural and functional issues that occur during normal intended use.

Depending on the circumstances, the product, and the availability of suitable alternatives, we may provide a replacement product, a replacement component or accessory where available, store credit, or a refund where appropriate.

The specific resolution will depend on the nature of the issue, product availability, the circumstances of the warranty claim, and applicable consumer protection laws.

What Is Covered

Our limited warranty may cover the following qualifying issues.

Manufacturing Defects

Defects in materials or workmanship that materially affect the product's intended use, structural integrity, or overall construction.

Structural Defects

Qualifying problems involving the product's construction, assembly, or components that are not caused by accidental damage, improper handling, unauthorized modification, or misuse.

Material or Finish Defects

Certain manufacturing-related defects affecting a product's surface, finish, or decorative elements may qualify for warranty assistance when they materially differ from the product's intended specifications and are not the result of normal material characteristics, improper care, or damage after delivery.

Defective Components

Where a product includes separate components or accessories, qualifying manufacturing defects affecting those components may be covered if they materially interfere with the product's intended use or integrity.

Products Damaged on Arrival

Items that arrive broken, damaged, defective, or unusable due to shipping or handling may be eligible for warranty assistance. Please contact our customer support team promptly after delivery so that we can review the condition of the product and determine the appropriate next steps.

What Is Not Covered

The warranty does not cover damage or issues caused by accidental drops, impacts, cracks, or breakage; improper assembly or installation; misuse or use outside the product's intended purpose; exposure to excessive moisture, extreme temperatures, chemicals, or unsuitable environments; normal wear and tear; unauthorized repairs or modifications; improper cleaning or maintenance; loss or theft; or damage occurring after the applicable warranty period.

Cosmetic changes resulting from ordinary use are generally not covered unless they qualify as a manufacturing defect under the applicable warranty terms.

Natural material variations are not necessarily defects. Travertine, marble, and other natural or material-rich surfaces may display individual differences in veining, mineral markings, color, texture, tonal variation, and surface character. Minor differences in sculptural form, finish, or decorative details may also occur between individual pieces or production batches.

These characteristics may be inherent to the materials or manufacturing process and do not automatically indicate a defect, provided the product remains consistent with its description and applicable specifications.

Damaged or Defective Items

If your QOSMILYO product arrives damaged, defective, or with missing components, please contact us as soon as reasonably possible after delivery.

To help us review your request efficiently, please provide your order number, your name and email address, a brief description of the issue, and clear photographs showing the affected area.

Where relevant, please also include photographs of the inner protective packaging, the outer shipping box, and the shipping label. A short video may be helpful if it provides additional information about the product's condition or the nature of the reported defect.

Please retain the original product and packaging until our customer support team has reviewed your request.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer support team at service@qosmilyo.com.

Please include your order number, product name, a description of the issue, and supporting photographs or videos where relevant.

Our team will normally review your request and respond within 24–48 business hours.

Additional information may be requested if necessary to assess the reported condition, confirm eligibility, and determine an appropriate resolution.

Please do not attempt repairs, disassembly, or modifications that could cause further damage before receiving guidance from our team.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may offer a comparable replacement, a replacement component where available, store credit, or another appropriate solution.

Replacement availability may vary depending on current inventory, the specific design, material availability, and other relevant circumstances.

Any proposed resolution will be handled in accordance with the applicable warranty terms and consumer protection laws.

Refunds

Warranty approval does not automatically guarantee a cash refund.

Refund eligibility is determined according to the nature of the issue, the applicable warranty terms, our Return & Refund Policy, and any mandatory consumer protection requirements.

When a refund is approved, it will normally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Returns and Warranty Are Different

Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period, subject to the relevant eligibility requirements.

Our Limited Product Warranty applies to qualifying manufacturing defects and product-related structural or functional issues during the applicable warranty period.

These policies serve different purposes and may have different eligibility requirements. Please review our Return & Refund Policy for complete information regarding returns, refunds, and applicable conditions.

Nothing in this warranty is intended to limit any consumer rights that cannot legally be excluded or restricted.

Shipping Damage

If your package appears damaged upon delivery, we recommend taking photographs of the outer packaging before opening it, where reasonably possible.

If the product inside is damaged, please contact our customer support team and provide photographs of the outer packaging, shipping label, affected product, and any damaged internal protective materials.

This information helps us understand the circumstances and review your request more efficiently.

Please retain the product and packaging until our team has provided further instructions.

Product Care

Appropriate care can help preserve the appearance, surface quality, and structural condition of your QOSMILYO sculptural pieces.

Follow the product-specific care instructions and handle each object carefully, particularly around delicate forms, narrow elements, protruding details, and natural stone edges.

Use suitable cleaning methods and soft materials where appropriate. Avoid abrasive cleaners, harsh chemicals, excessive moisture, extreme temperatures, and unapproved surface treatments that could alter the product's appearance or integrity.

Place sculptural objects on stable, level surfaces appropriate for their dimensions and weight. Avoid unnecessary impacts, excessive pressure, or handling that may cause scratches, chips, cracks, or breakage.

For travertine, marble, and other specialized materials or finishes, consult the relevant product care guidance before applying cleaning agents, polishes, sealants, or other treatments.

Improper handling, cleaning, storage, or maintenance may affect warranty eligibility where permitted by applicable law.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Depending on your location, you may have additional statutory rights relating to defective products, product conformity, repairs, replacements, returns, or refunds.

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted. Where mandatory consumer protection laws provide greater rights than this policy, those rights will continue to apply.

Contact Us

If you have questions about a product, warranty coverage, or an existing claim, please contact our customer support team through the official channel below.

Brand: QOSMILYO

Website: qosmilyo.com

Legal Entity: Xuzhou Xiangfurui Trading Co., Ltd.

Registered Business Address: A-7K03-9, Chenggong Building, 16 Zhongshan South Road, Quanshan District, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320311MAEF0MQ529

Customer Support Email: service@qosmilyo.com

We aim to respond to customer inquiries within 24–48 business hours.

For warranty-related inquiries, please include your order number, product name, and relevant photographs or videos wherever possible. Providing clear information will help our team assess your request and guide you through the next steps.

QOSMILYO is operated by Xuzhou Xiangfurui Trading Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

At QOSMILYO, we value the character of every sculptural form, the individuality of its materials, and the experience of bringing artful objects into everyday spaces.

QOSMILYO — Sculptural Forms. Natural Materials. Artful Living.